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Support
Last updated: draft, not yet published
Draft. Placeholder contact details below need to be replaced with a
real, monitored support channel before commercial launch. A page that
promises support no one is reading is worse than not having the page.
Contact us
Email: [support@yourdomain.example]
[Add expected response time once you know your real support SLA, e.g. "we
reply within 1 business day."]
Before you contact us
- Check the execution agent is online: the dashboard shows a
per-device connection status; a device marked offline usually means the
agent lost its tunnel, not that the Service is down.
- If a generated test looks wrong or unsafe, do not run it — use the
"report" / feedback control on the test case instead so it can be
corrected at the source.
- Include the test case ID, device name, and approximate time of the
issue in your message — this is the fastest way for us to pull the
right logs.
Reporting a security issue
If you believe you've found a security vulnerability, email
[security@yourdomain.example]
rather than filing it as a general support request. [Add a disclosure
policy / expected acknowledgment time once one exists.]
Status
[Link a real status page here once one exists, or remove this section.
Do not claim a status page is monitored if nobody is monitoring it.]